We have an exciting opportunity for Food and Beverage Attendants to join our Team at Firma Italian!

Within the Emporium Hotel, Firma Italian blends modern and traditional Italian cuisine that is thoughtfully curated to suit any mood or occasion. Whether it’s an intimate dinner, a shared table with friends, or a special celebration, Firma delivers refined Italian dining experiences. With access to over 3,000 exquisite wines from The Reserve Cellar, Firma is a celebration of Italy’s regional traditions, brought to life through thoughtful technique and warm hospitality.

The Role 

As a Food and Beverage Attendant, you are responsible for the efficient and effortless operation of the restaurant. By embodying our core value, The Guest is Everything, your focus is on delivering 'total customer satisfaction' through seamless food and beverage service.

 Key Responsibilities 

• Provide the highest level of service in all guest interactions, in line with Emporium's Service Promises

• Enter orders accurately into the Point of Sale (POS) system

• Deliver meals promptly to guests and ensuring orders are correct when collected from the kitchen or bar

• Maintain clean and tidy tables, service areas, and floors in accordance with procedures

• Prepare and mix a variety of alcoholic and non-alcoholic beverages to a high standard

• Take guest orders while maximising sales opportunities through strong product knowledge

• Ensure hygienic food and beverage service practices are followed at all times

• Embody an ownership mindset by taking responsibility of your assigned section and station during service

• Maintain current RSA certification and adhering to responsible service principles

• Perform opening and closing duties, as required

• Create enriching experiences for our guests by ensuring they are welcomed and served in a friendly, professional, and efficient manner

About you 

• Organised and proactive, with a focus on adding value to the team.

• You consistently take Pride in detail

• Strong communication skills and proven ability to maintain Grace under pressure  

• A solution focused approach to problem solving

• Outstanding personal presentation

• A passion for food and beverage, with a desire to work in a five-star hotel environment

• The ability to work a rotating roster over 7-days including nights

• A current RSA and eligibility to work in Australia.

• A willingness to go above and beyond to deliver Exquisite Experiences for our guests, every time, every shift!

 Why Join us?

• Work with a passionate and energetic team

• Gain hands-on experience

• Access industry perks and employee discounts on accommodation, coffee, and food

• Dry-cleaning of work attire

• Our people matter - we celebrate employee milestones & acheivments

• Warm and supportive culture

• Monthly wellbeing programs; and

• Employee recognition.

We look forward to receiving your application.